Contact Us

Need to reach us? We want to make it easy for you to get the information you need, depending on your situation.

For PEBA contact information, please visit the PEBA contact page.

Where to Find Us

Our main address is:

BlueCross BlueShield of South Carolina
I-20 East at Alpine Rd.
Columbia, SC 29219


Contact Information for Members

Have questions about what your plan covers? Want to check the status of your claims? Log into My Health Toolkit® to access information about your benefits. Once you log in, you also can send us a secure message if you still have questions.

The following contact information may also be helpful.

  • Customer Service: 803.736.1576 in Columbia, or toll-free 800.868.2520
  • Pharmacy Benefits: 855.612.3128


You can also contact us by mail. Please include the member's name, address and member ID. The address is:

BlueCross BlueShield of South Carolina
P.O. Box 100300
Columbia, SC 29202-3300


Subpoena or HIPAA-Compliant Information

To request records from us, we need either:

  • A valid South Carolina or federal court subpoena
  • OR a HIPAA-compliant authorization form

Out-of-state subpoenas aren’t valid in South Carolina. Please contact the Richland County Clerk of Court or a local South Carolina attorney about getting a South Carolina subpoena for an out-of-state action. You can also use a HIPAA-compliant authorization form found on our website to request certain records.

Health records available in the normal course of business include:

  • Claim form. This is the Health Care Financing Administration (HCFA) form completed by the provider for services rendered.
  • Claim summary report. This is a summary of claims processed for a certain period of time. It generally includes line item information, diagnosis code and provider information.
  • Explanation of Benefits (EOBs). An EOB provides information about the benefits we paid for a particular claim.

We generally don’t have copies of medical records. Please request these directly from your provider.

Complementary Content